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Natural Lifestyle Retailer of the Year - 2025
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Joanna McConnell

Joanna has always been deeply passionate about holistic therapies and the profound impact they can have on people’s lives. Her goal has always been to help others find balance, calm, and wellbeing through treatments that truly make a difference.

Her journey into reflexology began after experiencing its incredible ability to regulate hormones and manage high stress levels after having her children. It was during this time that she discovered how powerful reflexology can be in addressing stress, anxiety, and women’s health. This experience inspired her to pursue a career in helping others through this transformative therapy.

Before discovering reflexology, Joanna worked as a beauty and holistic therapist. During that time, she trained with some of the world’s leading skincare brands. These experiences taught her the importance of delivering exceptional service and helped her develop an instinct for creating truly relaxing and transformative experiences for her clients.

After taking time out to raise her family, she decided to retrain and continue her passion for holistic therapies. She studied at the Contemporary Reflexology College and achieved a Level 5 qualification in Clinical Reflexology—the highest standard of reflexology training in the UK. To further complement her skills, she also trained in Reiki (Levels 1 and 2) with the Ki Retreat, after being drawn to its deeply restorative and healing qualities.

She is dedicated to helping others feel peaceful, grounded, and aligned. Her treatments are designed to provide a space to take time for yourself—a moment of tranquillity in your busy life. One of her favourite aspects of being a therapist is building strong, trusting relationships with her clients and getting to know them as individuals.

Outside of her work in the treatment room, she loves spending time in nature, walking her two dogs, and embracing creative pursuits like pottery, cooking, and yoga. She also makes time for meditation and mindfulness to maintain her own sense of balance. Connecting with friends and family is equally important to her, to nurture her well-being and allow her to bring positive energy into every treatment she provides.


Qualifications

  • Level 5 Diploma in Practitioner Reflexology
  • Ear Seeding
  • Aromatherapy
  • Reiki Level 2
  • Level 3 Beauty Therapy
5 stars
“I've really enjoyed and benefited from my Bowen sessions with Lucy. Her manner is friendly and professional and her treatment room is a haven of tranquility. I'd thoroughly recommend her.”
5 stars
“You recommended a product to help my chronic bloating. I don’t know how to thank you enough, after just one tablet I feel sooo much better. I’m really excited to see and feel the improvement again tomorrow morning. I'm so grateful I am for your advice.”
5 stars
“After suffering with headaches for months and trying all the usual avenues for treatment, I decided to give the Bowen Technique a try. One session with Kylie was all it took…. I couldn’t quite believe it!”
5 stars
“Huge thank you for all the help, support and treatment/nutrition ideas to help with my sudden and absolutely terrifying bout of hemiplegic migraines. I really feel I owe my recovery to your advice and can not believe how much better I feel.”
5 stars
“Thank you very much for your professionalism, caring and individualised approach. Highly recommended. And it also helped me to be at my best to fall pregnant.”
5 stars
“Hi just wanted to say Thankyou for your recommendation. I had sleeping issues & the menopause. All my bad symptoms had just about gone & I sleep like a baby! My friend is suffering from a similar thing so I have given her your details x”
5 stars
“Gorgeous shop stocked with organic and natural goodies. The nutritional therapy service is also excellent and has helped me hugely with skin problems and my autoimmunity.”
5 stars
“Absolute delight to deal with - amazing knowledge, and only sell the best vitamins. From the moment you walk in you feel valued cared for and they listen spend time to sort your needs. A great team happy environment always with a smile.”
5 stars
“Following a slipped disc in my neck I experienced chronic shoulder pain. After trying everything I found Bowen and Lucy. After 3 amazing sessions I am virtually pain free after 8 long painful months. I simply cannot believe it.Everyone needs Bowen”
5 stars
“"Claire is kind, helpful and cared for me, her stories help me sleep and when I wave the wand she gave me, it makes me brave at school" EG, aged 9”
5 stars
“I came to Lucy about my "tennis elbow" which was actually the result of a fall rather than playing tennis! I'd been to the GP and had some physio exercises to do, the physio itself was painful so I'll be honest.”
5 stars
“I went to see Lucy to treat a persistent knee pain I’d been struggling with for over a year — and I’m so glad I did!”
5 stars
“Thank you again for such an insightful consultation, much food for thought as well as physical food.”
5 stars
“Thanks so much for everything, it was honestly so helpful and I feel reassured and supported from what you shared and advised today. Very much looking forward to trying some of your suggestions and adding rainbows to my food.”
5 stars
“THE most effective treatment I have ever had! After just 3 sessions of this amazing therapy, my neck is now pain free after suffering for over 20 years! Occasional 'top-ups' keep me pain free,I recommend this incredible treatment wholeheartedly.”
5 stars
“Taking the advice Jackie gave me during a consultation with her regarding my years of suffering IBS and food intolerances has been invaluable.”
5 stars
“Thank you so much for today, definitely a learning experience for me, we both really appreciated the sessions and valued being able to spend time with you too. So, thank you so much, and looking forward to meeting again soon”
5 stars
“The treatments here are wonderful. The staff are so friendly, knowledgeable and professional.”
5 stars
“I have been very impressed with Therapy Organics nutritional advice service, working with Sarah-Lou for over 6 months. They really do care. I have seen my Cholesterol drop significantly & other levels improve - good news for me and the local Doctor!”
5 stars
“I can highly recommend Sarah-Lou as a Nutritional Therapist. She provided me with very comprehensive plans and improved my health. She has a very kind and gentle manner, with no judgement only positivity & encouragement to achieve your aims.”
5 stars
“I went to Lucy after slipping 3/4 disks in my lower back and she’s managed to sort out all the pain and get my mobility back. I would highly recommend Lucy and will certainly be going back just to keep on top of any future issues”
5 stars
“Despite severe foot problems last year, Bowen treatments kept me flexible enough to complete two half marathons within 6 weeks of each other. As an ex rugby and judo player, regular Bowen treatments keep my battered joints mobile”
5 stars
“Lucy provided excellent care and service. I felt very listened to and was given tailored treatments and exercises that brought my flare up under control and have allowed me to manage my pain a lot more easily in the months afterwards.”
5 stars
“Exceptional treatment. I feel very emotional, such a release. I shall be rebooking with Joanna for Reflexology again. Thank you so much!”
5 stars
“You're a miracle worker! I'm actually sleeping now and my shoulder is much, much better.”
5 stars
“Immediate pain relief, first morning post-treatment pain free and upright straight out of bed (first time in 10 years!)”